Table 2.

Satisfaction survey results.

Survey items			(1), n (%)	(2), n (%)	(3), n (%)	(4), n (%)	(5), n (%)
How did the care you received over video compare to a regular in-person health care visit?			2 (5)	2 (5)	11 (27.5)	12 (30)	13 (32.5)
How willing are you to use the video visit system in the near future?			1 (2.5)	1 (2.5)	4 (10)	5 (12.50)	29 (72.5)
Would you recommend this service to a friend or family member?			1 (2.5)	0 (0)	2 (5)	5 (12.5)	32 (80)
If you could choose between receiving the service in person versus video visit, which would you prefer?			12 (30)	1 (2.5)	10 (25)	5 (12.5)	12 (30)
To what extent are you satisfied with the video format of the service that you received?			1 (2.5)	2 (5)	2 (5)	15 (37.5)	20 (50)
How well-organized and well-executed was the video format of the service that you received?			1 (2.5)	0 (0)	1 (2.5)	13 (32.5)	25 (62.5)
How comfortable are you with the video format of the service that you received?			1 (2.5)	1 (2.5)	3 (7.5)	12 (30)	23 (57.5)
How user-friendly is the video format of the service that you received?			1 (2.5)	0 (0)	4 (10)	14 (35)	21 (52.5)
How burdensome it is to receive the service via video?a			1 (2.5)	2 (5)	3 (7.5)	9 (22.5)	25 (62.5)
How compatible was the video visit with access to devices (eg, cell phone and computer) that you already have?			1 (2.5)	0 (0)	4 (10)	8 (20)	27 (67.5)
How appropriate is it to receive the service via video versus in person?			0 (0)	0 (0)	8 (20)	11 (27.5)	21 (52.5)
How relevant is it to receive the video format versus the in-person format in your current life context?			0 (0)	1 (2.5)	4 (10)	2 (5)	33 (82.5)
Once COVID-19 travel restrictions are lifted, would you still want to continue with video format?			10 (25)	4 (10)	6 (15)	6 (15)	14 (35)
Did you have any difficulty with the telemental health format and video technology?
	Yes	18 (46.15)
	No					21 (53.85)

^aReversed item.