Table 2.

Semi-structured interview guide for AAC users^a

Interview questions for AAC users Tell me about how you communicate with your medical providers while you’re at home. What works well? What is challenging? When was your most recent telehealth interaction? How often are your technical problems due to the operating system? (for people more comfortable with technology) Does someone help with technical issues? Did you access telehealth before COVID-19? If so, have things changed? What kind of system would you like to have to communicate with your medical providers? What features are most important to you?

AAC, augmentative and alternative communication.

^aNote that the actual interview questions for AAC users differed based on their fatigue levels and communication abilities.