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. 2022 Jan 31;103(7):1379–1386. doi: 10.1016/j.apmr.2021.12.028

Table 3.

Healthcare disruption and telehealth utilization during COVID-19 pandemic

MS
HC
MS vs. HC
MS Care (n=69 Received Care) n No. (%) n No. (%) PValue
Missed/Canceled appointment 68 26 (38.2)
Experienced a delay 66 26 (39.4)
Attended in-person appointment 69 27 (39.1)
Attended telehealth appointment 69 42 (60.9)
In-person vs telehealth .014

P Value P Value

Non-MS Medical Care (n = 157) n No. (%) n No. (%) P Value
Missed/Canceled appointment 62 23 (37.1) 88 58 (65.9) <.001
Experienced a delay 62 31 (50.0) 83 55 (66.3) .049
Attended in-person appointment 61 24 (39.3) 87 37 (42.5) NS
Attended telehealth appointment 62 37 (59.7) 87 33 (37.9) .009
In-person vs. Telehealth 0.012 NS

P Value P Value

Mental Healthcare (n=51) n No. (%) n No. (%) P Value
Missed/canceled appointment 30 10 (33.3) 19 5 (26.3) NS
Experienced a delay 30 6 (20.0) 19 5 (26.3) NS
Attended in-person appointment 29 5 (17.2) 19 3 (15.8) NS
Attended telehealth appointment 30 27 (90.0) 19 15 (79.0) NS
In-person vs telehealth <.001 .001

P Value P Value

Miscellaneous
Chose not to seek emergency care 59 7 (11.9) 65 11 (16.9) NS
Difficulty fulfilling prescriptions 65 8 (12.3) 77 12 (15.6) NS

NOTE. Between-subject differences were analyzed by Pearson's chi-square tests (MS vs HC). Within-subject differences were examined using McNemar's test (in-person vs telehealth).

Abbreviation: NS, not statistically significant.