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. 2022 Jan 21;9(1):e32211. doi: 10.2196/32211

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©Giulia Bassi, Claudio Giuliano, Alessio Perinelli, Stefano Forti, Silvia Gabrielli, Silvia Salcuni. Originally published in JMIR Human Factors (https://humanfactors.jmir.org), 21.01.2022.

This is an open-access article distributed under the terms of the Creative Commons Attribution License (https://creativecommons.org/licenses/by/4.0/), which permits unrestricted use, distribution, and reproduction in any medium, provided the original work, first published in JMIR Human Factors, is properly cited. The complete bibliographic information, a link to the original publication on https://humanfactors.jmir.org, as well as this copyright and license information must be included.

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Graphical representation of the conversational protocol delivered to users and its chronological structure. GAD7: Generalized Anxiety Disorder-7 Items; PAID5: Problem Areas in Diabetes Scale–Short Form-5 Items; PHQ9: Patient Health Questionnaire-9 Items; PSS10: Perceived Stress Scale-10 Items; T1DM: type 1 diabetes mellitus; T2DM: type 2 diabetes mellitus; TTMC: transtheoretical model of change; UES: User Engagement Scale; UX: user experience; WHO5: The World Health Organization-5 Well-Being Index.