Table 2.
Results.
| Case | Question 1 | Question 2 | Question 3 | Question 4 | Question 5 | Question 6 | Question 7 | Question 8 | Question 9 | Satisfaction performance scale* |
|---|---|---|---|---|---|---|---|---|---|---|
| 1 | 4 | 4 | 4 | 4 | 4 | 4 | 5 | 3 | 2 | 48 |
| 2 | 1 | 1 | 1 | 1 | 1 | 1 | 1 | 1 | 1 | 77 |
| 3 | 1 | 1 | 2 | 3 | 2 | 2 | 1 | 1 | 1 | 100 |
| 4 | 2 | 2 | 3 | 2 | 2 | 1 | 2 | 2 | 2 | 81 |
| 5 | 1 | 1 | 4 | 1 | 1 | 1 | 1 | 1 | 2 | 100 |
| 6 | 3 | 3 | 4 | 2 | 2 | 2 | 2 | 2 | 2 | 76 |
| 7 | 1 | 1 | 1 | 2 | 4 | 4 | 1 | 1 | 1 | 100 |
| 8 | 5 | 2 | 5 | 5 | 5 | 5 | 2 | 2 | 1 | 27 |
| 9 | 2 | 2 | 3 | 2 | 2 | 2 | 1 | 1 | 1 | 75 |
| 10 | 3 | 2 | 4 | 3 | 2 | 1 | 2 | 3 | 2 | 61 |
| 11 | 1 | 1 | 2 | 1 | 1 | 1 | 1 | 1 | 1 | 100 |
| 12 | 2 | 1 | 4 | 2 | 2 | 2 | 2 | 2 | 1 | 80 |
| 13 | 1 | 1 | 2 | 1 | 1 | 1 | 1 | 1 | 1 | 100 |
| 14 | 1 | 2 | 4 | 2 | 2 | 2 | 1 | 1 | 1 | 100 |
| 15 | 1 | 1 | 4 | 2 | 2 | 2 | 1 | 1 | 2 | 100 |
| 16 | 4 | 4 | 5 | 5 | 5 | 5 | 3 | 4 | 3 | 25 |
| Mean | 2,1 | 1,8 | 3,3 | 2,4 | 2,4 | 2,3 | 1,7 | 1,7 | 1,5 | 78,1 |
1 Strongly agree * (0-100).
2 Agree.
3 Neutral.
4 Disagree.
5 Strongly disagree.