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. 2022 Feb 7;17(2):e0263498. doi: 10.1371/journal.pone.0263498

Table 3. Matrix for all sites.

Summaries Site A Site B Site C
SMA structure & content • Content adjusted based on group interest and need • Structure is adaptable. • Multi-disciplinary
• Interactive • Set curriculum • Individual and group attention
• Multidisciplinary • Taught like classes, but opportunity for interaction • 4 sessions, 1.5 hour
• Resources provided to patients • Multidisciplinary; • Need 4–5 patients to be effective
• Individualized care • Informational handouts distributed  
• Group setting, 8–10 patients • Patients get brief exam.  
• Patients learn skills. • Four different sessions; 1/week  
• 2-hour comprehensive & less fragmented appointment • Cardiologist oversight  
• Provides education for medications & diet • Critical for pharmacist to lead  
• Skills of leader are critical.    
Effect on patients • Benefit from sharing knowledge & experiences. • learning from each other • Patient-to-patient sharing/support
• Learn self-management • Develop community • Most successful SMA patient has support at home and is not a substance abuser or mentally ill/demented
• Develop comradery with other patients. • Receiving HF education helps with lifestyle change and self-management. • Good for newly diagnosed patients
• Convenient • Helps with medication adherence • Efficient use of provider/patient time
• Holistic care • Helps with emotional response to HF  
• Patients become proactive. • Validates patient’s experience  
• Better care continuity • Some patients don’t like groups.  
• Perceived decrease in hospital and/or emergency department visits • Some patients need more individualized attention.  
• Earlier appointments • Travel can be a barrier.  
  • Easy access to providers  
  • Not for very ill patients  
  • Study will see how well it works  
Suggested improvements • Increase number of SMAs • Increase number of sessions • Add exercise component
• Add more providers such as nurse practitioners • Add an exercise physiologist • Refresher sessions would be helpful to patients
• More ‘new’ resources: physical therapist/social worker/ • Offer SMAs at outpatient clinics • Need good communication between providers
exercise physiologist • Offer a support group • Better for success when SMAs are endorsed by VA administration and/or by cardiology department heads
• Offer more SMAs at outpatient clinics (especially rural) • Add an advanced class  
Longer duration    
• Encourage caregiver of patients with cognitive issues to attend    
• Add cooking class    
Experience of providers • Inter-disciplinary knowledge sharing • Providers learn from each other. • Able to treat patients more holistically through SMAs
• Efficient sessions • Address issues providers don’t have time for • A lot of work for provider but great for patients
• Better job satisfaction • Not helpful to providers • Saves providers time
• Learn from patient to patient interactions • Reduces redundancy for providers • A lot of work
• Able to be more holistic with care    
• Provides opportunity for more communication between SMA providers and primary care provider (PCP)s    
Patient referrals • Patients with new onset, existing, acute chronic symptoms or based on chart review are referred. • HF inpatients are referred by nurse • HF nurse approaches inpatients for immediate consent & scheduling
• Nurse Practitioner (NP) or PCP refers. • All HF hospitalized patients referred • Recruitment is an issue if cardiology department isn’t on-board
• HF NP is SMA gatekeeper • All HF Consults referred to SMA • No direct consult for SMAs
• Don’t refer patients who don’t like groups or have severe behavioral or violence issues. • PCPs and pharmacist refer  
• More direction needed for referrals • PCPs can refer patients to specific SMA session  
• Distribute more information to patient on SMA pros and cons prior to visit • SMA provider is added as signer  
  • number of referrals up since new chief  
  • Streamline referral process