Table 1.
Patient characteristic | All visits |
Telephone visits |
Video visits |
||||
---|---|---|---|---|---|---|---|
N | Col% | N | Col% | N | Col% | ||
Total | 978 272 | 592 294 | 385 978 | ||||
Age | <18 | 107 192 | 11.0 | 55 915 | 9.4 | 51 277 | 13.3 |
18–<45 | 443 567 | 45.3 | 277 199 | 46.8 | 166 368 | 43.1 | |
45–<65 | 273 865 | 28.0 | 172 218 | 29.1 | 101 647 | 26.3 | |
65+ | 153 648 | 15.7 | 86 962 | 14.7 | 66 686 | 17.3 | |
Sex | Male | 414 300 | 42.4 | 244 389 | 41.3 | 169 911 | 44.0 |
Race/ethnicity | White | 464 481 | 47.5 | 278 833 | 47.1 | 185 648 | 48.1 |
Black | 72 192 | 7.4 | 47 320 | 8.0 | 24 872 | 6.4 | |
Hispanic | 201 453 | 20.6 | 134 661 | 22.7 | 66 792 | 17.3 | |
Asian | 222 132 | 22.7 | 120 447 | 20.3 | 101 685 | 26.3 | |
Neighborhood SES | Low | 198 485 | 20.3 | 130 742 | 22.1 | 67 743 | 17.6 |
Neighborhood Internet Access | Low | 392 428 | 40.1 | 251 309 | 42.4 | 141 119 | 36.6 |
Prior Video Visit | Yes | 283 523 | 29.0 | 135 390 | 22.9 | 148 133 | 38.4 |
Prior Mobile Portal Access | Yes | 592 376 | 60.6 | 354 993 | 59.9 | 237 383 | 61.5 |
Visit with PCP | Yes | 742 041 | 75.9 | 440 452 | 74.4 | 301 589 | 78.1 |
Abbreviations: PCP: primary care provider; SES: socioeconomic status.