Table 1.
Characteristics of the six case management programs.
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| CHARACTERISTIC | CASE | |||||
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| A | B | C | D | E | F | |
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| Population of hospital service zone in 2017 (n) | 78 824 | 67 264 | 22 554 | 52 855 | 25 615 | 31 500 |
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| Area of the hospital service zone (km2) [29] | ||||||
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| CRM | 1 126 | 2 781 | 36 770 | 17 799 | ||
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| City-center | 156 | 216 | 262 | 196 | 296 | 153 |
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| Population density (resident/km2) | ||||||
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| CRM | 0.6 | 18.6 | 0.7 | 1.8 | ||
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| Main city | 384.4 | 253.9 | 75.9 | 237.2 | 50.3 | 71.3 |
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| Year of CMP creation | 2009 | 2012 | 2013 | 2012 | 2015 | 2013 |
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| Case manager | Nurse-social worker dyad | Social worker | Nurse | First: nurse-social worker dyad Later: only a nurse |
Social worker | First: nurse-social worker dyad Later: only a nurse |
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| ISP access modality for healthcare providers (other than case manager) | No access | Hard copy folder (n = 1) in the ED | Hard copy (n = 1) in the ED | Digital folders (n = 3) | Digital (n = 1) folder in the ED | Digital (n = 1) and hard copy (n = 1) folders in the ED |
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CMP: case management program; CRM: County regional municipality; ED: Emergency department; ISP: Individual service plan.