Table 4.

Thematic categories of the focus groups.

Thematic Categories	Focus Group: Patients and Caregivers	Focus Group: Physicians
1. Benefits of “BALANCE” digital service	1.1. Patient comfort 1.2. Closer physician-patient interaction anywhere 1.3. Availability of tutorial videos with balance exercises	1.1. Patient comfort 1.2. Closer physician-patient interaction 1.3. Lower consumption of face-to-face resources 1.4. Patient motivation and adhesion
2. Constraints regarding the use of “BALANCE” digital service	2.1. Patient profile 2.2. Presentation screen on the mobile phone 2.3. Lack of time to record the exercises performed	2.1. Patient profile 2.2. Resistance of healthcare professionals 2.3. Lack of working time by healthcare professionals
3. Satisfaction with “BALANCE” digital service functionalities	3.1. Satisfaction level	3.1. Satisfaction level
4. Suggested strategies to improve “BALANCE” digital service	4.1. Presentation screen of “BALANCE” 4.2. Recorded videos with more identifiable exercises 4.3. Adjustment of interactive data relatively to performed balance exercises	4.1. Inclusion of automatic tools—objective data of performed balance exercises
5. Suggested strategies for new clinical applicability of “BALANCE” digital service	-	5.1. Working hours organization 5.2. Involvement of other health professionals 5.3. Interoperability 5.4. Funding and continuity of the use of digital solution 5.5. Recognition of the hierarchy
6. Interest in using “BALANCE”digital service	6.1. Interest in maintaining the use	6.1. Recognized interest in using “BALANCE” digital service