Table 3.
Comparison of survey responses regarding overall satisfaction with telemedicine services and clinical consultations provided by the health care system.
| Statements and responses | Participants, n (%)a | P value | ||||||
|
|
Hospital outpatient department (n=343) |
Community clinic (n=172) | Total (N=515) |
|
||||
| Total | 343 (66.6) | 172 (33.4) | 515 (100) | N/Ab | ||||
| Felt comfortable consulting the physician using telemedicine services | ||||||||
|
|
Disagree and strongly disagree | 30 (8.7) | 21 (12.2) | 51 (9.9) | .14c | |||
|
|
Neutral | 59 (17.2) | 38 (22.1) | 97 (18.8) |
|
|||
|
|
Agree and strongly agree | 254 (74.1) | 113 (65.7) | 367 (71.3) |
|
|||
| Telemedicine is a culturally appropriate way to receive health care services | ||||||||
|
|
Disagree and strongly disagree | 33 (9.6) | 19 (11.0) | 52 (10.1) | .88 | |||
|
|
Neutral | 81 (23.6) | 40 (23.3) | 121 (23.5) |
|
|||
|
|
Agree and strongly agree | 229 (66.8) | 113 (65.7) | 342 (66.4) |
|
|||
| Support the transition to telemedicine services during and after the pandemic | ||||||||
|
|
Disagree and strongly disagree | 33 (9.6) | 15 (8.7) | 48 (9.3) | .44 | |||
|
|
Neutral | 67 (19.5) | 42 (24.4) | 109 (21.2) |
|
|||
|
|
Agree and strongly agree | 243 (70.8) | 115 (66.9) | 386 (69.5) |
|
|||
| Satisfied with the quality of telemedicine services | ||||||||
|
|
Disagree and strongly disagree | 31 (9.0) | 18 (10.5) | 49 (9.5) | .19 | |||
|
|
Neutral | 59 (17.2) | 40 (23.3) | 99 (19.2) |
|
|||
|
|
Agree and strongly agree | 253 (73.8) | 114 (66.3) | 367 (71.3) |
|
|||
aPercentages in the “Total” row are based on the total number of participants (N=515), while percentages in all other rows are based on the total values in their respective column headings.
bN/A: not applicable; a statistical test was not performed on the total group.
cThe P value for each group of variables is reported in the top row of each group.