TABLE 2.

Thematic summary of open response questions related to practice behaviour.

Themes	Codes	Pre N (%)	Post N (%)	6-months follow-up N (%)
		N = 36 a	N = 49 a	N = 23 a
Ask clinician for clarification‡	• Simplify or use layman terms	12 (36.4)	23 (53.5)	8 (36.4)
	• Use different terms
	• Use examples
The Health Interpreter chose LOTE alternative b	• Use simplified terms	8 (24.2)	7 (16.3)	4 (18.2)
	• Give extended description
Use imagery	• Drawings	3 (9.1)	5 (11.6)	3 (13.6)
	• Pictures/images
	• Scans
Health Interpreter look-up	• LOTE word	3 (9.1)	2 (4.7)	0
	• Information source for patient
Client resources from clinician	• Write down keywords in English for patient’s reference	3 (9.1)	2 (4.7)	3 (13.6)
	• Ask for written materials on the patient’s behalf
Use English word b	• Use English word	2 (6.1)	2 (4.7)	2 (9.1)
Use physical or verbal indicators	• Body language	2 (6.1)	2 (4.7)	1 (4.5)
	• Sign language c
	• Change speed or tone of speech
Repeat back	• Get patient to explain understanding back to the health professional	1 (3.0)	4 (9.3)	1 (4.5)
	• Prompt patient to ask clarifying questions of the health professional
Interpreter self-education	• Speak to the health professional before the appointment	1 (6.1)	2 (4.7)	2 (4.5)
	• Prior or post-self-learning
		N = 28 d	N = 38 d	N = 18 d
Multiple themes	• Provided multiple options selected based on circumstances	6 (21.4)	11 (28.9)	5 (27.8)
	• Provided two or more themes done in tandem

^aNumber of coded responses.

^bOption given in set response questions.

^cAll questionnaire respondents interpret for spoken languages.

^dNumber of respondents that responded to the question.