Table 4.

Frequent Themes From Town Halls and Hotlines

Town Halls	Clinician Hotline	Triage Hotline
Natural immunity	Anticipated side effects	Help on where to get a vaccine and/or schedule a vaccine appointment
Breakthrough infections	Negative 1st-dose experience	Timing of getting the vaccine and adhering to organization’s vaccine requirement (ie, unpaid administrative leave and employment termination deadlines)
Vaccine development and approval was too fast	Pre-existing health condition	Medical or religious exceptions (out of scope, would redirect to Human Resources or Employee Health)
Effects of mRNA on the body	Allergies to other meds	Help on where to get a vaccine and/or schedule a vaccine appointment
Vaccine safety with fertility, pregnancy, breastfeeding	Vaccine safety with pregnancy and breastfeeding	COVID-19 exposure (out of scope, redirect to Employee Health)
Long-term side effects (ie, 10 years)	Received 1st dose several months ago and/or want to switch brands	Negative side effects from recently received vaccine (out of scope, redirect to Employee Health)
Fetal cell use in vaccine development	Fetal cell use in vaccine development	Booster availability (Out of Scope)
Difference between FDA-approved and EUA-approved Pfizer-BioNtech vaccine	Difference between FDA-approved and EUA-approved Pfizer-BioNtech vaccine
VAERS data	When to get the vaccine if recently sick or exposed to COVID-19
When to get the vaccine if recently sick or exposed to COVID-19	Blood clot risks Effects of mRNA and if it is bad for you

Abbreviations: COVID-19, coronavirus disease 2019; EUA, Emergency Use Authorization; FDA, US Food and Drug Administration; meds, medications; mRNA, messenger ribonucleic acid; VAERS, Vaccine Adverse Event Reporting System.