Table 3.
Reasons reported for having follow-up failures (n = 39)
| Theme | Categories | f | Example quotes |
|---|---|---|---|
| Contextual | Economic problems | 4 |
"I had to move to the village, I had financial problems because I became unemployed" "…then my mother became ill with cancer, I had to take care of her and I could not attend appointments …. she finally passed away" |
| Social support | 1 | ||
| Having to take care of a family member | 9 | ||
| Violence | 2 | ||
| Health services | Paperwork | 4 |
"I missed the appointment… I tried to reschedule it but they were not answering the phone" "…. as I got a job I was registered in the insurance without notification, so I could no longer be treated in this institution and I had to be treated in another center but I didn't know it" |
| Schedules and waiting times | 2 | ||
| Problems to contact the institution | 12 | ||
| Referral from one institution to another | 1 | ||
| Insurance issues | 3 | ||
| Barriers | Transport | 5 |
"…I had to move to Oaxaca and it is very difficult to travel to the city" "I couldn't let them fire me from this job anymore, from Monday to Saturday I couldn't miss it" |
| Distance to the clinic | 3 | ||
| Work | 16 | ||
| Health | Having health problems | 10 | "I was hospitalized in the carcinology hospital, I could not go to the appointment for laboratory studies" |
| Psychological | Emotional problems | 6 |
"I had problems with my wife, she left me and I got psychologically affected" "…many days when I drank alcohol I stopped taking the TAR, I had plenty, and I didn't need to go for more" |
| Drugs | 2 | ||
| Believe not having HIV (that have been cured) | 2 | ||
| Lack of information | About ART | 1 | "They always called me to schedule appointments, I didn't know I had to call, I was just waiting for them to do it" |
| About attention procedures | 12 | ||
| Other | Forgetting | 6 |
"…then months passed and I simply forgot to schedule the appointment" "… and since I still had several pills, I didn't try to make an appointment" "… I was afraid of going out and being infected, I didn't go out anywhere…" "…administrative procedures were stopped because of the pandemic" |
| Others | 5 | ||
| Remaining ART (taking it wrong, incorrectly scheduled appointments…) | 16 | ||
| Fear of pandemic | 3 | ||
| Changes produce by pandemic (routine, lockdown measures…) | 8 |
f frequency of reporting