Table 2.

Impact of the experience in participant’s training.

Role	Code	Examples of Participants Quotes
Health professional	Clinical needs	That there are [clinical] needs that affect older adults and can be overlooked by health professionals but they are very important to the patient’s health and dignity (participant health professional #24).
	Doctor–patient communication	To integrate, understand, and not ignore what an older adult says (participant health professional #29).
Observer	Empathy to older adults	I saw the importance of being empathic to older adults and helping them achieve a healthy aging process. Many things are normalized and attributed to their age without basis (participant observer #17).
		It helped me to know how to treat older adults in a professional and empathic manner as well as to attend to their health needs (participant observer #46).
	Prejudice against older adults	I observed in detail to avoid prejudices that exist towards older adults (participant observer #12).
Patient	Empathy to older adults	I am aware of how older people feel and what they must live with when it comes to non-empathic professionals. This dynamic helped me to be more empathic and to be attentive to details (participant patient #7).
	Validating emotions	I got to reflect on how older patients may feel their symptoms or emotions are not taken seriously when attending a consultation. Some professionals or people around them may ignore their symptoms or make them think that it’s because of their age. Now I feel more conscious about the importance of validating and ensuring the adequate health and wellness of the older adult. (Participant patient #15).
	Prejudice against older adults	I realized how often health professionals overlook the complaints of their patients just because they come from an older adult. We must be very attentive to what our patient says and take it into account (Patient 18).