TABLE 1.

Characteristics of calls received

	Initial visit, n	Follow-up visit, n	Combined, n, %
Visit information and management
Total visits	75	94	169, 100
Clinical management	75	91	166, 98.22
Patient education/anticipatory guidance	74	86	160, 94.67
Medication management/prescriptions	46	39	85, 50.30
Formula management/prescriptions	8	6	14, 8.28
Laboratory orders (in-house)	23	14	37, 21.89
Laboratory orders (external laboratory)	4	2	6, 3.55
Infusion orders	0	1	1, 0.59
Imaging orders and other procedures	15	8	23, 13.61
Scheduling follow-up appointments	68	65	133, 78.70
Getting outside medical records	12	2	14, 8.28
Ordering supplies/services	0	1	1, 0.59
Other	2	3	5, 2.96
Referrals
Nutritionist	9	13	22, 13.02
Feeding team	3	5	8, 4.73
Social services	1	3	4, 2.37
Mental health	4	4	8, 4.73
Other specialists	5	4	9, 5.33
Insurance coverage/payment	0	1	1, 0.59
Communicated with:
Administrative staff	27	54	81, 47.93
Gastroenterology nurse	1	2	3, 1.78
Gastroenterologist/other specialist	24	30	54, 31.95
Laboratory personnel	1	1	2, 1.18
Radiology personnel	0	0	0, 0
Social worker/psychologist	5	8	13, 7.69
Pharmacist	2	4	6, 3.55
Primary care provider	9	4	13, 7.69
Other	2	6	8, 4.73
Modes of communication used
SBR	71	83	154, 91.12
Zoom	6	8	14, 8.28
Telephone	28	20	48, 28.4
E-mail	63	52	115, 68.05
Patient portal	0	2	2, 1.18
Electronic medical record message center	0	0	0, 0
Text message	0	0	0, 0
Interpreter	1	4	5, 2.96
Disposition
Patients needs were met at the time of visit	55	74	129, 76.33
Outcome pending	20	16	36, 21.3
Onsite visit—emergent	0	1	1, 0.59
Complexity issues of encounter
Literacy—English was not the primary language	1	3	4, 2.37
Poor health literacy	0	2	2, 1.18
Parental anxiety	0	0	0, 0
Socioeconomic limitations	1	0	1, 0.59
Parent developmentally limited	0	0	0, 0
Audio problem/failure	10	6	16, 9.47
Visualization problem/failure	5	7	12, 7.10
Time spent, min
Preparation time (chart review, etc.)	10.73	6.74	8.46
Online	52.76	26.86	38.27
Follow-up (orders, documentation, etc.)	14.85	10.27	12.37
Total visit time