Table 2.
Facilitators and barriers to DHL-enabling e-services .
| Outcomes as per the eHLF 47 | Facilitators | Reference | Barriers | Reference | |
|---|---|---|---|---|---|
| Systemic level | Digital services that suit individual needs | - | Inclusion of the updated guidelines and evidence-based practice during COVID-19. - Adding content to meet the emotional needs and challenges families were facing | 44 | |
| Official social media may be challenged by different competitive sources (maybe sources of misinformation) | 46 | ||||
| Access to digital services that work | Effectiveness in getting patients questions answered | 44,46 | - | ||
| Individual level | Motivated to engage with digital services | - | - | ||
| Feel safe and in control | Connection to a healthcare professional is key | 44 | - | ||
| Ability to actively engage with digital services | Ability to connect despite the lockdown | 44 | Patient-provider cannot replicate in-person sessions | 44 | |
| Engaging interactively | 42 | - | |||
| Engagement in own health | Helping patients understand their condition: helpful educational material, for example., helping patient improving their diet, becoming more active, better managing stress | 42 | - | ||
| Increasing preventive behaviours | 46 | - | |||
| Ability to process information | Ease of use: Content sufficiently detailed, providing clear and concise information, program that is easy and enjoyable to use | 42 | - |