Table 1. Participant list and method description.

Method	Participant (N)	Description
Interview	Physician (2)<br>Nurse (2)<br>Lab head (1)<br> Lab staff (2)<br>IT staff (1)	• Semi structured interview questions were formulated according to the job description and role of participants
	Total = 8
Document analysis	Physician (1)<br>Lab head (1)<br>Lab technician (1)<br>IT staff (1)	• Lab test request form<br>• Statistical report of the lab test request form<br>• Statistical report of the lab test results (non/late access, location, and test type)<br>• Monthly/annual report<br>• Improvement in the lab testing process<br>• LIS improvement report (based on modules/ functions/others)
Observation	Lab head (1)<br>Lab staff (2)	• Process flow of the lab test request<br>• Lab test report process
	Total = 15