Table 3.

Derived issues from application domain & literature

#	Application Domain (AD) and Literature Issues (LI)
AD1	Humanitarian crisis: Increased necessity for health-related services (Torous et al., 2020; WHO, 2021)
AD2	Shortage in health care providers and therapists (Luxton, 2020; 2020; WHO, 2021)
AD3	Patient safety: sensitive data and privacy concerns (Luxton, 2020, WHO, 2017)
LI1	Inability to adapt dynamically to a user’s personality (Ahmad et al., 2021b; Yorita et al., 2019)
LI2	No tailored responses to a user’s preferred communication style (Kocaballi et al., 2019)
LI3	Limited conversational ability (Chakrabarti & Luger, 2015; Clark et al., 2019)
LI4	Lacking adaptability to a user’s preferred degree of CA humanness (Kim et al., 2019)