Table 4.
Derived user stories from qualitative study
| Category | # | User Story (US) |
|---|---|---|
| Support | US1 | I want the PACA to be accessible and available for me 24/7. |
| US2 | I want the PACA to be easy to talk to like a friend/pen-pal/therapist. | |
| US3 | I want the PACA to be able put me at ease. | |
| US4 | I want the PACA to memorize our conversations. | |
| US5 | I want a personalized interaction experience with the PACA. | |
| US6 | I want the PACA to be competent. | |
| US7 | I want the PACA to be supportive and motivate me. | |
| US8 | I want the PACA to be helpful for my mental health therapy. | |
| US9 | I want the PACA to be able to refer me to a human therapist. | |
| Safety | US10 | I want the PACA to be trustworthy. |
| US11 | I want to be able to build a relationship with the PACA. | |
| US12 | I want my data to be secure and not misused. | |
| US13 | I want the PACA to be able to be monitored by my therapist. | |
| US14 | I don’t want to get desocialized and/or become dependent on the PACA. | |
| US15 | I want the PACA to notice warning signals. | |
| Behavior | US16 | I want the PACA to be and act human-like. |
| US17 | I want the PACA to be able to have a voice and have facial expressions. | |
| US18 | I (don’t) want the PACA to use emojis. | |
| US19 | I want the PACA to have a rich vocabulary. | |
| US20 | I (don’t) want the PACA to be formal. | |
| US21 | I want the PACA to be calm, patient and receptive. | |
| US22 | I want the PACA to be kind and polite. | |
| US23 | I want the PACA to be humorous, witty and curious. | |
| US24 | I want the PACA to be proactive and interactive. | |
| US25 | I want the PACA to be confident and firm. | |
| US26 | I want the PACA to be empathetic, sensitive and caring | |
| US27 | I want the PACA to be open minded and attentive. | |
| US28 | I want the PACA to be flexible and adaptive. |