Table 2.
Survey responses
| Satisfied n (% of row total) | Dissatisfied n (% of row total) | |
|---|---|---|
| Scheduling | ||
| I was able to schedule my telehealth visit easily | 88 (100%) | 0 (0%) |
| My telehealth visit began on time | 85 (97%) | 3 (3%) |
| There were convenient visit times and dates to speak with my doctor | 88 (100%) | 0 (0%) |
| Composite, all scheduling questions | 261 (99%) | 3(1%) |
| Technology | ||
| I had no difficulty connecting for telehealth visits | 77 (87.5%) | 11 (12.5%) |
| The connection was of good quality for the telehealth visits | 81 (92%) | 7 (8%) |
| Composite, all technology questions | 158 (90%) | 18 (10%) |
| Provider interaction | ||
| My doctor introduced herself and her role in my care | 86 (98%) | 2 (2%) |
| My doctor was courteous | 87 (99%) | 1 (1%) |
| My doctor was skillful and knowledgeable | 88 (100%) | 0 (0%) |
| My doctor took time to listen to me | 86 (98%) | 2 (2%) |
| My prescriptions and orders were placed without delay | 81 (92%) | 7 (8%) |
| My questions and concerns were addressed during the visit | 77 (87.5%) | 11 (12.5%) |
| Composite, all provider questions | 505 (96%) | 23 (4%) |
| Fulfillment of personal needs | ||
| I do not have a concern for my privacy | 87 (99%) | 1 (1%) |
| The visit fulfilled my urogynecologic needs | 68 (77%) | 20 (23%) |
| My concerns were addressed during the visit | 80 (91%) | 8 (9%) |
| It was easy to access the telehealth doctor | 86 (98%) | 2 (2%) |
| Composite, all personal questions | 321 (91%) | 31 (9%) |
| Overall satisfaction | ||
| I was happy with the visit | 82 (93%) | 6 (7%) |
| I was satisfied with the telehealth urogynecologic care | 79 (90%) | 9 (10%) |
| I am likely to recommend my telehealth urogynecologist doctor | 83 (94%) | 5 (6%) |
| I am likely to continue to seek care at the urogynecology department | 87 (99%) | 1 (1%) |
| Composite, all overall satisfaction questions | 331 (94%) | 21 (6%) |
Responses were classified as satisfied if the patient answered “strongly agree” or “agree,” while responses were classified as dissatisfied if they answered “strongly disagree,” “disagree,” or “neither agree or disagree”