Table 5.

Client satisfaction with health care services, knowledge of neonatal danger signs, counselling on newborn illness, and follow up care plans

Variables	Public HFs N = 166 (%)	PNFPs N = 35 (%)	p-value
Client satisfaction
Overall satisfaction	121 (72.9)	32 (91.4)	0.017
Mean Waiting time (minutes)	42.5 (85.8)	16.9 (9.4)	0.075
Satisfaction with waiting time	109 (65.7)	34 (97.1)	< 0.001
Cleanness	117 (70.5)	35 (100.0)	< 0.001
Privacy	117 (70.5)	28 (80.0)	0.303
Time given	133 (80.1)	35 (100.0)	0.002
Respect by providers	117 (70.5)	33 (94.3)	0.002
Counselling
One on one about condition of baby	142 (85.5)	35 (100.0)	0.010
Prognosis/possible complications	122 (73.5)	35 (100.0)	< 0.001
Danger signs	109 (65.8)	35 (100.0)	< 0.001
Nutrition	130 (78.3)	35 (100.0)	0.001
Breast feeding	153 (92.2)	35 (100.0)	0.130
Care at home	139 (83.6)	35 (100.0)	0.005
When to come back for review	152 (91.6)	35 (100.0)	0.136
Family planning	97 (58.4)	21 (60.0)	1.000
Husband involved during counselling	85 (51.2)	31 (88.6)	< 0.001
Knowledge of newborn danger signs
Able to mention two danger signs	83 (50.0)	10 (28.6)	0.021
Baby examined after delivery
Examined	162 (97.6)	35 (100.0)	1.000
After how long baby is examined			0.001
< 1 h	118 (71.1)	35 (100.0)
1–6 h	30 (18.1)	00 (0.0)
> 6 h	18 (10.8)	00 (0.0)
Frequency of examining baby			0.884
Once a day	10 (6.1)	01 (2.8)
Twice a day	151 (90.9)	34 (97.1)
Sometimes/not daily	5 (3.0)	00 (0.0)
Immunization
Baby immunized before discharge	134 (81.0)	26 (74.3)	0.352
Money paid, supplies/medicines bought
Bought medicines/supplies outside HF	87 (52.7)	10 (29.4)	0.013
Paid money to provider	46 (27.9)	10 (29.4)	0.856
Median amount paid (UG shillings)	20,000	100,000