Table 1.

The challenges and aspects that worked well during the initial response to the COVID-19 pandemic for work within the physiotherapy team listed according to the SEIPS 2.0 components.

Challenges	Aspects that worked well
Tasks:	Tools and Technology:
•An increase in administrative work due to the changes in the ways of working.	•Development of tools to aid the response to the pandemic (e.g., PPE on-call bags)
Organisation of Work:	Organisation of Work:
•Communication problems (e.g., excessive email communication, frequently changing information and guidelines)	•Change in work patterns that allowed more efficient working
•Impaired communication and teamwork in PPE.	•Enhanced teamwork and structure
•Inconsistent interpretation of guidance.	•Localised decision making and enhanced local leadership
Internal Environment:	•Set up of new clinics (e.g., new follow up clinics)
•Space limitations due to increased number of staff due to redeployment and effect of social distancing.
Professional Outcomes:
•Staff well-being due to burn out, fatigue and external social pressures.