Official websites use .gov
A
.gov website belongs to an official
government organization in the United States.
Secure .gov websites use HTTPS
A lock (
) or https:// means you've safely
connected to the .gov website. Share sensitive
information only on official, secure websites.
Kano classification table.
| Customer requirements |
Dysfunctional |
||||
|---|---|---|---|---|---|
| Functional | 1. Satisfied | 2. Must be | 3. Neural | 4. Live with | 5. Dissatisfied |
| 1. Satisfied | Q | A | A | A | O |
| 2. Must be | R | I | I | I | M |
| 3. Neutral | R | I | I | I | M |
| 4. Live with | R | I | I | I | M |
| 5. Dissatisfied | R | R | R | R | Q |
