Table 3.

Primary reason themes and codes for incomplete HbA1c follow-up based on sample of 100 charts reviewed

Reason themes	Reason codes	Percentage of patients among 100 charts
No provider accepting responsibility of diabetes management	Outside diabetes provider	4%
	No NYU provider accepting responsibility	8%
Lack of in-person follow-up after index HbA1c result	Delayed in-person follow-up beyond 6 months	39%
	No in-person follow-up	31%
Lack of appropriate follow-up HbA1c testing despite in-person follow-up	Follow-up HbA1c ordered but not drawn within 6 months	10%
	Follow-up HbA1c never ordered within 6 months despite in-person follow-up	8%