Table 2.

Regression analyses of the relationship between ratings and review characteristics.

	Model 1		Model 2		Model 3		Model 4
	Year 2019 N = 3142	Year 2020 N = 3308	Year 2019 N = 3142	Year 2020 N = 3308	Year 2019 N = 3142	Year 2020 N = 3308	Year 2019 N = 3142	Year 2020 N = 3108
(constant)	4.421	4.592	4.383	4.552	4.395	4.551	4.446	4.623
Rating	.277	.147	.219	.128	.172	.106	.146	.079
Opening time	-.022	-.016	-.014	-.008	-.013	-.006	-.013	-.007
Service			.091	.044	.049	0.025 (p=0.063)	.045	0.014 (p=0.277)
Room			-.418	-.352	-.239	-.230	-.214	-.183
Cleanness			.124	.142	.054	.067	.078	.118
Location			.107	.053	.119	.076	.099	.052
Value			.182	.151	.050	.045	.093	.072
Sentiment					.295	.262	.315	.233
Service * Sentiment							0.015 (p=0.1)	0.014 (p=0.063)
Room * Sentiment							.035	.034
Cleanness* Sentiment							-.064	-.083
Location * Sentiment							-.064	-.051
Value * Sentiment							-.048	-.055
R-square	.051	.022	.319	.283	.419	.368	.472	.409
Adjusted R-squared	.051	.021	.318	.281	.417	.367	.469	.407

Note: Unlabeled p-value is p < 0.001.