Table 1.
Twenty-eight persuasive strategies in the Persuasive Systems Design (PSD) framework.
Persuasive strategy | Description |
---|---|
Primary task support | |
Reduction | Reduces users' effort by breaking complex behaviors into simple to help them perform the target behavior. |
Tunneling | Guide users through a process to provide opportunities to encourage them along the way. |
Tailoring | Provide Information will be more persuasive if it is tailored to the potential needs, interests, personality, usage context, or other factors related to a particular user group. |
Personalization | Offer personalized content or customized services for users. |
Self-monitoring | Allow users to track and monitor their performance, progress, or status in achieving their goals. |
Simulation | Enable users to observe the link between the cause and effect of their behaviors. |
Rehearsal | Provide means for users to rehearse their target behavior. |
Dialogue support | |
Praise | Offer praise through symbols, words, images or sounds as feedback for users to encourage their progress toward the target behavior. |
Rewards | Provide virtual rewards for users when completing their target behaviors. |
Reminders | Remind users of their target behavior to assist achieve their goals. |
Suggestion | Provide appropriate suggestions for users to achieve their target behaviors. |
Similarity | Remind users of themselves or adopt trending features in a meaningful way |
Liking | Contain a visually attractive look and feel which meets users' desires. |
Social role | Adopts a social role such as provide communication between users and the system's specialists. |
System credibility support | |
Trustworthiness | Provide truthful, reasonable, and unbiased information for users. |
Expertise | Provide information showing competence, experience, and knowledge. |
Surface credibility | Contain a competent look and feel that promot system credibility based on users' initial assessments. |
Real-world feel | Show information about people or organizations behind the content or services. |
Authority | Refer to people in the role of authority. |
Third-party endorsements | Highlight endorsements from respected and well-known sources. |
Verifiability | Provide means to investigate the accuracy of the content via external sources. |
Social support | |
Social learning | Allow users to observe other users' performance and outcomes while they are doing the same target behavior. |
Social comparison | Allow users to compare their performances with other users. |
Normative influence | Allow users to gather with other individuals who share the same objectives to feel norms. |
Social facilitation | Enable users to discern other users who perform the target behavior |
Cooperation | Motivate users to cooperate with other users to achieve the target behavior goal. |
Competition | Motivate users to compete with other users to achieve the target behavior goal. |
Recognition | Provide public recognition, such as ranking feature, for users who perform their target behavior. |