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Fornell–Larcker criterion.
| Fear of COVID-19 | Perceived risk | Participation | Service experience | Recommendation intention | |
| Fear of COVID-19 (FC) | 0.814 | ||||
| Perceived risk (PR) | 0.532 | 0.850 | |||
| Participation (PA) | –0.148 | –0.123 | 0.880 | ||
| Service experience (SE) | –0.225 | –0.237 | 0.520 | 0.940 | |
| Recommendation intention (RI) | –0.203 | –0.207 | 0.554 | 0.540 | 0.850 |
The gray meaning is the AVE under the root. The following is the correlation.
