Table 1.
The frequency and definitions of topics
| Frequency | Relative Change | Topic |
|---|---|---|
| 6138 | -1% | Description of events and treatment in recent days or weeks |
| 5962 | 1% | Need to talk, difficulty talking to those around them |
| 5076 | -1% | Family circumstances |
| 4984 | 3% | How the help seeker feels |
| 4961 | −3% | The help seeker doesn’t know what to do |
| 4598 | −1% | Thoughts and thought patterns |
| 4511 | −1% | Help seeker is seeking help / help isn’t working |
| 4111 | −1% | Life is pointless |
| 3638 | 0% | Friendship |
| 3476 | −6% | Suicidal thoughts |
| 2832 | −2% | Desire to go to sleep or difficulty sleeping |
| 2450 | −5% | Help seeker, housemates, family are not at home |
| 2439 | −2% | Depression and stress |
| 2288 | 5% | Psychologist or psychiatrist |
| 2226 | 8% | Help seeker finds something difficult or awkward |
| 2212 | −1% | Help seeker has been trying things for a long time |
| 1832 | 3% | Pain and sadness |
| 1791 | −2% | Problems with medication and alcohol |
| 1732 | −20% | School and study |
| 1706 | −9% | Help seeker is looking for a solution or can’t see a solution for their problems |
| 1679 | 5% | Help seeker’s hopes and expectations |
| 1589 | −9% | Has plans die by suicide |
| 1503 | 10% | Thanking the counselor |
| 1463 | −8% | Description of events and behaviors in the last month(s) |
| 1305 | 1% | The help seeker has a lot on their mind and wants peace |
| 1229 | 0% | Not being understood or not understanding others |
| 1192 | 4% | No confidence in self or others |
| 1182 | −2% | Self-harm |
| 1173 | 4% | Desire to be happy |
| 1161 | 13% | Writing down thoughts, writing goodbye letters, and distraction by reading books |
| 1142 | 5% | Question for the counselor |
| 1139 | 4% | Panic and anxiety |
| 1016 | 9% | Apologizing to counselor |
| 970 | 11% | Desire to contact the helpline or someone else |
| 887 | −15% | Distraction by listening to music or reading |
| 828 | 5% | Negative feelings or self-image and a desire for more positive thoughts |
| 750 | −21% | Distraction by watching TV, series or films |
| 683 | −2% | Crisis service |
| 623 | −14% | Planning to die by suicide at a specific location |
| 620 | 2% | Help seeker can’t go on, has given up |
| 608 | 6% | Children |
| 606 | 6% | Help seeker finds it difficult to talk about it |
| 583 | 5% | The help seeker has no more options apart from dying by suicide |
| 567 | 808% | Coronavirus |
| 549 | 4% | The help seeker asks how he/she can carry on living |
| 500 | 12% | The help seeker is in his/her room |
| 479 | −8% | The help seeker has doubts or is uncertain |
| 472 | 1% | Help seeker has worries about the future |
| 462 | −9% | Help seeker wants to tell their story |
| 459 | −1% | The help seeker is doing better |
| 427 | −5% | The help seeker is bleeding |
| 417 | −7% | Help seeker has no more energy |
| 412 | 13% | Help seeker indicates that a proposed solution doesn’t work |
| 412 | −1% | Negative emotions and weeping |
| 390 | −5% | Feelings of guilt and responsibility |
| 368 | 15% | Help seeker is grateful for being listened to |
| 368 | −9% | Means for suicide in the kitchen |
| 358 | 3% | Help seeker is grateful for the conversation |
| 337 | 16% | The help seeker is experiencing something for the first time |
| 322 | 1% | The help seeker is safe |
| 319 | 31% | Help seeker is at home |
| 308 | 1% | Distraction by taking the dog for a walk |
| 301 | 5% | Loss of control |
| 273 | −32% | Romantic relationships |
| 271 | 18% | Involvement of police in the event of a suicide attempt or unsafe home situation |
| 251 | 11% | Problems due to autism or ADHD |