Table 3:

Patient Experiences Using Patient Portal to Read Mental Health Information (N=37)

Events occurring due to reading mental health notes and sending secure messages	Never	Rarely	Sometimes	Often
How often have the following occurred after reading about your mental health treatment in your patient portal?
You thought of questions to ask your healthcare provider.	5 (14%)	6 (16%)	20 (54%)	6 (16%)
You experienced significant distress after reading your medical record.	19 (51%)	14 (38%)	4 (11%)	0 (0%)
You felt more knowledgeable about your mental health condition and it’s treatment options.	4 (11%)	3 (8%)	14 (38%)	16 (43%)
You requested a change in the content of an after-visit summary or your provider’s visit or progress note.	30 (81%)	2(5%)	5 (14%)	0 (0%)
You have found an error in your medical record and discussed it with your healthcare provider.	28 (76%)	6 (16%)	2 (5%)	1 (3%)
You were better able to take your medications as prescribed.	11 (30%)	5 (13%)	8 (22%)	13 (35%)
You gained a better understanding of your treatment plan.	6 (16%)	1 (3%)	15 (41%)	15 (40%)
You ended treatment because you did not agree with what was written.	32 (86%)	4 (11%)	1 (3%)	0 (0%)
You trusted your healthcare provider more.	4 (11%)	2 (5%)	16 (43%)	15 (41%)
You were better prepared for your appointments.	3 (8%)	3 (8%)	19 (51.5%)	12 (32.5%)
You engaged in negative and/or self-destructive behavior towards yourself or others after reading a visit or progress note.	32 (86%)	4 (11%)	1 (3%)	0 (0%)
You felt more optimistic about achieving your treatment goals.	6 (16%)	3 (8%)	19 (51.5%)	9 (24.5%)
You felt more in control of your treatment.	4 (11%)	4 (11%)	13 (35%)	16 (43%)
You were able to better understand what had been discussed at an appointment.	2 (5%)	3 (8%)	12 (32%)	20 (54%)
You felt comforted or relieved after reading your health information in the portal.	4 (11%)	5 (13%)	15 (41%)	13 (35%)
Other-please specify (N=22)