Table 4:

Provider Experience of Secure Messaging (N=68)

How often have the following occurred with your patients using secure messaging?	Never	Rarely	Sometimes	Often
A patient sent messages that were too long and/or too frequent.	12 (18%)	28 (41%)	25 (37%)	3 (4%)
A patient raised a health issue that was too complex to be addressed via secure messaging.	10 (15%)	19 (28%)	35 (51%)	4 (6%)
A patient reported about side effects of current medications.	10 (15.1%)	12 (18.2%)	30 (45.5%)	14 (21.2%)
A patient requested a prescription refill.	13 (20%)	7 (10%)	21 (32%)	25 (38%)
A patient requested an explanation for information found in the record, such as a laboratory result or an expected diagnosis.	21 (32%)	24 (36%)	20 (30%)	1 (2%)
A patient sent a message indicating they have and/or might harm themselves or others.	40 (60%)	22 (33%)	5 (7%)	0 (0%)
A patient sent an inappropriate and/or hostile message.	36 (54%)	21 (31%)	8 (12%)	2 (3%)