With secure messaging, have any of the following things occurred and, if so, how often? |
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You sent a message about side effects you’re experiencing from a medication. |
70 (51.5%) |
18 (13%) |
40 (29.5%) |
8 (6%) |
You and your provider addressed a medical concern effectively via secure messaging. |
30 (21%) |
29 (21%) |
58 (42%) |
22 (16%) |
You were able to avoid an in-person visit by addressing a medical concern through secure messaging. |
38 (27%) |
29 (21%) |
47 (34%) |
25 (18%) |
Your provider told you that your messages were too long or too frequent. |
129 (93%) |
4 (3%) |
4 (3%) |
2 (1%) |
You sent a messaging requesting more information about a test result or something written in an after-visit summary or in a visit or progress note. |
60 (43%) |
29 (21%) |
42 (30%) |
9 (6%) |
Your provider asked you to send messages on a regular basis to provide updates about a medical concern. |
94 (67%) |
19 (13.5%) |
23 (16.5%) |
4 (3%) |
You were able to avoid a phone-call to your provider by addressing a medical issue through secure messaging. |
27 (19.5%) |
20 (14%) |
61 (44%) |
31 (22.5%) |
You sent a message indicating you have and/or might harm yourself or others. |
132 (94%) |
1 (1%) |
6 (4%) |
1 (1%) |
You have sent a secure message to your healthcare provider and did not receive a response. |
86 (62%) |
34 (24.5%) |
16 (11.5%) |
3 (2%) |
Other-please specify (N = 80) |
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