Table 5:

Patient Experiences Using Secure Messaging (N=140)

Events occurring due to reading mental health notes and sending secure messages	Never	Rarely	Sometimes	Often
With secure messaging, have any of the following things occurred and, if so, how often?
You sent a message about side effects you’re experiencing from a medication.	70 (51.5%)	18 (13%)	40 (29.5%)	8 (6%)
You and your provider addressed a medical concern effectively via secure messaging.	30 (21%)	29 (21%)	58 (42%)	22 (16%)
You were able to avoid an in-person visit by addressing a medical concern through secure messaging.	38 (27%)	29 (21%)	47 (34%)	25 (18%)
Your provider told you that your messages were too long or too frequent.	129 (93%)	4 (3%)	4 (3%)	2 (1%)
You sent a messaging requesting more information about a test result or something written in an after-visit summary or in a visit or progress note.	60 (43%)	29 (21%)	42 (30%)	9 (6%)
Your provider asked you to send messages on a regular basis to provide updates about a medical concern.	94 (67%)	19 (13.5%)	23 (16.5%)	4 (3%)
You were able to avoid a phone-call to your provider by addressing a medical issue through secure messaging.	27 (19.5%)	20 (14%)	61 (44%)	31 (22.5%)
You sent a message indicating you have and/or might harm yourself or others.	132 (94%)	1 (1%)	6 (4%)	1 (1%)
You have sent a secure message to your healthcare provider and did not receive a response.	86 (62%)	34 (24.5%)	16 (11.5%)	3 (2%)
Other-please specify (N = 80)