| Relevance |
“[The relevant items] were about emotions, about mental health. [They] allowed me to understand what I have gone through, the mental state I had, and how they were affected by the stress I was experiencing in my life. [They] allowed me to better understand myself, my emotions as they really were.” [22 years, PTSDa+/HIV+]
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“I think the questions that were most relevant had to do had to do with whether I was around someone at that time and whether I was satisfied with that interaction. Generally, it allowed me reassess the person.” [20 years, PTSD–/HIV–]
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“[The most relevant question] was whether I had used my medicine, the question before I went to sleep. It’s relevant because, one, every day I must take medicine. Two, it’s also quite beneficial because if there are days where I forget, forget to take my medicine—although that’s very unlikely to happen—but I think if I were to use the app over a longer period, it could also help remind me on the days I would have otherwise forgotten.” [24 years, PTSD+/HIV+]
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| Benefits |
“There are benefits. For example, I can track when I go to sleep, when I rest, when I wake, and what I do every day. I can assess whether it’s appropriate, appropriate for my work situation.” [23 years, PTSD–/HIV–]
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“When you are answering the questions, it’s as though you are interrogating yourself about your own emotions at a particular moment...In general, I felt that I became more honest, more honest with myself. I asked myself what emotions I had, and I answered [that question]. I felt it allowed me to listen to myself more.” [21 years, PTSD–/HIV–] “I don’t know if there were any. I just felt the same.” [20 years, PTSD–/HIV–]
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“Sometimes when I am doing the surveys, I realized that there were certain experiences I had that I hadn’t noticed before. For example, in the past hour, I might have lost my calm or felt anxious...Whenever I receive a prompt, I’d do the survey and I’d remember and think, yes, I did encounter that.” [23 years, PTSD+/HIV–] “To be honest, I don’t think there are any benefits because [the surveys] just remind me [of what happened]. It’s like writing a diary at the end of the day; there’s nothing new.” [24 years, PTSD+/HIV+]
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| Worries and concerns |
“No, because really it’s just like a test or survey. There’s no reason for worry or hesitance. It’s like, like, you’re monitoring your own health.” [25 years, PTSD+/HIV+] “Sometimes the number of assessments were bothersome, but aside from when I am working, it wasn’t really a problem. Meaning, when the surveys were during school hours, when I was commuting, or when I had some tasks where I need to concrete, they were a little bothersome. But I felt that since I agreed to participate in this research, [fulfilling the surveys] was my responsibility, so I wanted to do everything to fulfill that responsibility. So, I felt a little self-pressure.” [26 years, PTSD–/HIV–]
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“Usually there are no problems, but if in the course of the day, you ask me to do too many surveys, I will get lazy and won’t want to do any more...For example, after I finish [a survey], sometimes just an hour or two later I’d receive another prompt. Basically, it felt like I just completed a prompt and since that time, nothing has changed. So, I won’t do the other survey.” [24 years, PTSD+/HIV+]
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| Usability |
“I had difficulty uploading the audio file on the app. But then I called [a research staff] and she showed me how to...then it was fine.” [28 years, PTSD–/HIV–] “I am okay with doing the surveys [for however long]...They are easy. Whenever I receive a prompt, I always do the survey right away. Because of [the nature of] my work, I’m always free.” [25 years, PTSD–/HIV–]
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“I liked the file recording more than the surveys because it’s like you are speaking to someone, speaking directly to someone else. For example, when I want to share something with a friend, I’ll also [send audio files]. Every time I’m down, I’m more likely to audio record than message. The audio file is like that, like chatting with someone.” [20 years, PTSD+/HIV–]
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“Normally, the surveys are pretty easy to complete, but the problem is that I am busy. If I am not busy, then I can complete them easily. But on days where I work, often I won’t get up until 10AM. I know I should complete the morning survey, but unfortunately, that might also be when I have a customer and I might not finish until 2-3PM. Then suddenly I’d receive the second survey and I won’t know what order I should reply in.” [29 years, PTSD+/HIV–]
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| Recommendation |
“[It would be more reasonable] if there were prompts every 3-4 hours, for example, one survey in the morning, one survey at night, and possibly two surveys in between. [As is, it] is too much.” [27 years, PTSD–/HIV–]
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“I just want all the emotion questions to be combined into one, a ‘how do you assess your emotional state right now?’ question. [This is] because sometimes I don’t experience any emotion strongly...and it’s hard to answer.” [20 years, PTSD+/HIV]
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