Table 3.
Measurement model results.
| Latent Variable | Item | Loading | Mean (SD) | Cronbach’s a | CR | AVE |
|---|---|---|---|---|---|---|
| HAC | HAC1 | 0.927 | 3.044 (1.136) | 0.856 | 0.913 | 0.777 |
| HAC2 | 0.846 | |||||
| HAC3 | 0.869 | |||||
| ACO | ACO1 | 0.922 | 3.300 (1.080) | 0.909 | 0.937 | 0.787 |
| ACO2 | 0.818 | |||||
| ACO3 | 0.848 | |||||
| ACO4 | 0.955 | |||||
| PSR | PSR1 | 0.857 | 2.726 (0.672) | 0.840 | 0.892 | 0.674 |
| PSR2 | 0.777 | |||||
| PSR3 | 0.734 | |||||
| PSR4 | 0.889 | |||||
| UFI | UFI1 | 0.832 | 3.258 (0.807) | 0.827 | 0.884 | 0.656 |
| UFI2 | 0.791 | |||||
| UFI3 | 0.810 | |||||
| UFI4 | 0.805 | |||||
| UII | UII1 | 0.908 | 3.407 (0.855) | 0.885 | 0.921 | 0.747 |
| UII2 | 0.798 | |||||
| UII3 | 0.798 | |||||
| UII4 | 0.942 | |||||
| UDI | UDI1 | 0.902 | 3.058 (0.769) | 0.817 | 0.880 | 0.648 |
| UDI2 | 0.719 | |||||
| UDI3 | 0.787 | |||||
| UDI4 | 0.801 | |||||
| SPH | SPH1 | 0.882 | 3.062 (0.640) | 0.837 | 0.891 | 0.673 |
| SPH2 | 0.785 | |||||
| SPH3 | 0.708 | |||||
| SPH4 | 0.892 |
Abbreviations: HAC (healthcare assurance capacity); ACO (healthcare confidence); PSR (parasocial relationships); UFI (user–function interaction); UII (user–information interaction); UDI (user–doctor interaction); SPH (satisfaction with public health).