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. 2022 Mar 14;9(1):e33571. doi: 10.2196/33571

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©Christina Turesson, Gunilla Liedberg, Mathilda Björk. Originally published in JMIR Human Factors (https://humanfactors.jmir.org), 14.03.2022.

This is an open-access article distributed under the terms of the Creative Commons Attribution License (https://creativecommons.org/licenses/by/4.0/), which permits unrestricted use, distribution, and reproduction in any medium, provided the original work, first published in JMIR Human Factors, is properly cited. The complete bibliographic information, a link to the original publication on https://humanfactors.jmir.org, as well as this copyright and license information must be included.

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Flowchart of practices and data collection during the development process to create SWEPPE (Sustainable Worker Digital Support for Persons With Chronic Pain and Their Employers). Principles guiding the process: (1) separate product discovery and product creation phases; (2) iterative design and development with empirical feedback to revise designs in the next step; (3) parallel design and development activities using one sprint ahead; (4) continuous involvement of users via reference groups through the process; (5) artifact-mediated communication via user personas and scenarios. SUS: System Usability Scale.