Table 6.
Severity scores, identification of usability problems, frequency, percentage, and related task.a
| Usability problems | Value (n=81), n (%) | Related task | |
| Severity score 1 | 2 (2) | N/Ab | |
|
|
Access the child’s profile | 1 (1) | 2 |
|
|
Find the cough symptom | 1 (1) | 3 |
| Severity score 2 | 22 (27) | N/A | |
|
|
Select the child | 13 (16) | 5 |
|
|
Message hiding the button to access the map tutorial | 2 (2) | 6a |
|
|
Find the symptom page | 5 (6) | 3 |
|
|
Find the diagnostic sheet: Select the history section | 2 (2) | 7 |
| Severity score 2.5 | 17 (21) | N/A | |
|
|
Find the waiting times page | 13 (16) | 4a |
|
|
Find the diagnostic sheet: Reach the information page | 4 (5) | 7 |
| Severity score 3 | 11 (14) | N/A | |
|
|
Record the information entered | 4 (5) | 2 |
|
|
Find the page to inform about departure to the EDc | 7 (9) | 5 |
| Severity score 4 | 29 (36) | N/A | |
|
|
Find the forecast page | 4 (5) | 4b |
|
|
Find the location of the ED | 9 (11) | 6b |
|
|
Understand the waiting times page | 10 (12) | 4a |
|
|
Find the map tutorial | 6 (7) | 6a |
aSeverity score: 1=cosmetic, 2=minor, 3=major, and 4=catastrophic.
bN/A: not applicable.
cED: emergency department.