Table 1.

Overall Frequency of Comment Themes (November 2019–February 2020)

Theme	Count	%	Sample Comment
Reinforcing
Complete I-PASS mnemonic format*	37	28	“Good summary for both a ‘simple’ and ‘complex’ case. Used the I-PASS acronym tool well to ensure all components used.”
Concise handoff*	32	24	“Very concise patient summaries and plans.”
Clear handoff*	29	22	“Clear summary of patients’ [sic] underlying problem and acute issues provided receiver with understanding that allowed development of clear plan.”
Good synthesis†	23	17	“Consistent thorough receiver synthesis.”
Other‡	44	33	“Good discussion of plan.”
Corrective
Omission of mnemonic elements‡	38	34	“Illness severity should consistently be stated at the beginning of the sign-out.”
Lack of clarity in mnemonic components*	29	26	“Contingency plan should be more specific.”
None‡	20	18	“No corrections needed.”
Lack of conciseness*	11	10	“Could consider even more succinct summary.”
Other‡	16	14	“Handoff conducted in loud workroom, which may contribute to miscommunications.”

Some comments included more than one theme. “Other” refers to 10 reinforcing and 4 corrective themes each representing <10% of comments.

*Giver-related theme.

†Receiver-related theme.

‡Both.