Table 1.
Survey—second part: evaluation of satisfaction.
| Question | Score: 0–6 | Score: 7–10 | |
|---|---|---|---|
| N (%) | N (%) | ||
| Cluster A—Adequacy of Medical care | I was able to explain my medical problems well enough via televisit | 26 (10.1) | 231 (89.9) |
| The absence of physical contact during the televisit was not a relevant problem | 66 (25.9) | 189 (74.1) | |
| Overall, I am satisfied with the quality of the service provided via televisit | 9 (7.6) | 109 (92.4) | |
| Cluster B—Psychological impact of telemedicine | I was easily able to talk with the medical team during the televisit | 23 (8.9) | 234 (91.9) |
| I felt at ease when communicating with my medical team | 26 (10.2) | 228 (89.8) | |
| I received adequate attention | 13 (5.1) | 242 (94.9) | |
| I perceived telemedicine as an attention toward me in this period | 36 (14.2) | 217 (85.8) | |
| Cluster C—Possible advantages and future use of telemedicine | I think that televisits are an adequate modality of assistance for my disease | 82 (31.9) | 175 (68.1) |
| I am willing to continue some of my follow-up visits via videocall, keeping appointments in person at longer intervals | 51 (19.9) | 205 (80.1) | |
| Televisits allow me to save time/money and/or time off work (only for parents) | 26 (23) | 87 (77) | |
| Yes | No | ||
| Cluster D—Telenursing | Did you place/change an insulin pump after February 2020? | 112 (41.95) | 155 (58.05) |
| (If yes q.11) Did you change your first infusion set via televisit? | 36 (32.1) | 76 (67.9) | |
| Score: 0–6 | Score: 7–10 | ||
| N (%) | N (%) | ||
| (If yes q.12) The nurse's support is effective during telenursing | 0 (0) | 36 (100) | |
| (If yes q.12) I wouldn't need more telenursing appointments | 8 (22.2) | 28 (77.8) |