Table 4.

General discussion guide for focus groups

No.	Discussion guide
1	Please tell us about your experiences of emergency situations in your nursing home where … [a resident fell, resident’s vital signs were derailed, …]?
2.	Now, we would like to focus on single phases and challenges of emergency management.
2.1	How do the nurses’ experience, safety and qualifications affect emergency management?
2.2	How does staffing affect emergency management?
2.3	How does the accessibility of GPs and medical on-call service affect emergency management?
2.4	What role do relatives play in emergency management?
2.5	What role does resident will play in emergency management? What happens if the residents’ will is not known?
2.6	What other challenges do you face in emergency management?
3.	Now we would like to discuss with you, how to handle the challenges at emergency management.
3.1	How do you deal with insecure nursing staff?
3.2	How do you deal with insufficient staffing?
3.3	How do you deal with poor accessibility of GPs and medical on-call service?
3.4	How do you deal with challenging relatives?
3.5	How do you deal with it when you don’t know the residents’ will?
3.6.	How do you deal with [other challenges, see question 2.6]?