Table 5.

Code tree

Relatives as participants	• Heterogeneity of relatives • Planning of emergency situations • Wish to be informed • Participation in decision making
Relatives as supporters	• Trustful communication • Trust in nurses’ recommendations • Mediation in conflicts with resident • Advocacy for resident • Support for general practitioners
Relatives as troublemakers	• Conflict with nurse’s recommendations • Conflict between resident’s will and relative’s wish • Conflict between relatives • Demanding relatives • Overstrained relatives