Table 3.
Topic distribution over stories
| Topic | Topic label | Category | Number of stories | % of stories in the corpus |
|---|---|---|---|---|
| Topic 13 | Patient’s Making of an Appointment | Quality of non-clinical services | 52,737 | 14.35% |
| Topic 0 | Patient Requesting Information | Communication | 43,882 | 11.94% |
| Topic 2 | Patient Satisfaction with Staff Communication | Communication, patient satisfaction | 42,659 | 11.61% |
| Topic 5 | Patient Expressing Gratitude | Patient satisfaction | 40,322 | 10.97% |
| Topic 7 | Healthcare Experience of a Patient | Quality of non-clinical services | 31,857 | 8.67% |
| Topic 4 | Patient Expressing Satisfactory Encounter with the Staff | Human aspects of healthcare experience, patient satisfaction | 27,979 | 7.61% |
| Topic 9 | Patient Thanking the Staff | Patient satisfaction | 24,016 | 6.53% |
| Topic 3 | Wait Time in the Healthcare Setting | Quality of non-clinical services | 23,586 | 6.42% |
| Topic 10 | Patient’s Description of Treatment | Clinical quality of services | 20,123 | 5.47% |
| Topic 8 | Health Service Availability and Accessibility | Quality of non-clinical services | 17,793 | 4.84% |
| Topic 6 | Timing of the Appointment | Quality of non-clinical services | 13,525 | 3.68% |
| Topic 11 | Cleanness of Healthcare Setting | Quality of non-clinical services | 12,547 | 3.41% |
| Topic 15 | Car Parking | Quality of non-clinical services | 8320 | 2.26% |
| Topic 1 | Maternity Care | Quality of non-clinical services | 7696 | 2.09% |
| Topic 14 | Musculoskeletal Health Conditions | Quality of non-clinical services | 426 | 0.12% |
| Topic 12 | A Patient Experience Described by a Family Member | Quality of non-clinical services | 105 | 0.03% |