Table 3.
Number and proportion of participants (N=1488) by ratings for the 22 questions of the inventory to assess patient satisfaction
| Disagree | Neither | Agree | Missing | |||||
| N | % | N | % | N | % | N | % | |
| Convenience and accessibility | ||||||||
| I did not feel that I had to wait too long.* | 42 | 3 | 24 | 2 | 1395 | 94 | 28 | 2 |
| The test is in a place that is easy for me to get to. | 90 | 6 | 4 | <1 | 1389 | 93 | 5 | <1 |
| I did not find it hard to find a convenient time to come to the test.* | 71 | 5 | 15 | 1 | 1368 | 92 | 34 | 2 |
| Staff interpersonal skills | ||||||||
| I felt free to ask the staff questions I wanted to ask. | 23 | 2 | 1 | <1 | 1456 | 98 | 8 | 1 |
| The staff did not seem to hurry me through too quickly.* | 9 | 1 | 2 | <1 | 1454 | 98 | 23 | 2 |
| The staff did not use words that were hard to understand.* | 22 | 1 | 10 | 1 | 1425 | 96 | 31 | 2 |
| Perceived technical competence | ||||||||
| The nurse or member of staff was not too rough when performing the Cytosponge test.* | 20 | 1 | 14 | 1 | 1422 | 96 | 32 | 2 |
| I feel confident that the Cytosponge test was performed properly. | 86 | 6 | 10 | 1 | 1384 | 93 | 8 | 1 |
| Swallowing of the capsule | ||||||||
| I did not have to gag when I swallowed the Cytosponge capsule.* | 373 | 25 | 53 | 4 | 1020 | 69 | 42 | 3 |
| Swallowing the Cytosponge capsule was more comfortable than I expected. | 221 | 15 | 169 | 11 | 1073 | 72 | 25 | 2 |
| Swallowing the Cytosponge capsule did not cause me great discomfort.* | 82 | 6 | 60 | 4 | 1300 | 87 | 46 | 3 |
| Waiting with the capsule in stomach | ||||||||
| I did not have to gag while I waited with the Cytosponge capsule in my stomach.* | 146 | 10 | 36 | 2 | 1264 | 85 | 42 | 3 |
| Waiting with the Cytosponge capsule in my stomach was more comfortable than I expected. | 123 | 8 | 133 | 9 | 1207 | 81 | 25 | 2 |
| Waiting with the Cytosponge capsule in my stomach did not cause me great discomfort.* | 39 | 3 | 36 | 2 | 1365 | 92 | 48 | 3 |
| Pulling of the Cytosponge | ||||||||
| I did not have to gag when the Cytosponge was pulled up.* | 889 | 60 | 68 | 5 | 491 | 33 | 40 | 3 |
| Pulling up of the Cytosponge was more comfortable than I expected. | 354 | 24 | 234 | 16 | 866 | 58 | 34 | 2 |
| Pulling up of the Cytosponge did not cause me great discomfort.* | 193 | 13 | 108 | 7 | 1134 | 76 | 53 | 4 |
| Expectations and beliefs | ||||||||
| I was not very anxious about having the Cytosponge test.* | 296 | 20 | 132 | 9 | 1029 | 69 | 31 | 2 |
| Undergoing the Cytosponge test will benefit my health. | 27 | 2 | 281 | 19 | 1153 | 77 | 27 | 2 |
| General satisfaction | ||||||||
| I was very satisfied with the care I received. | 16 | 1 | 2 | <1 | 1450 | 97 | 20 | 1 |
| I would recommend the Cytosponge test to my friends. | 38 | 3 | 184 | 12 | 1236 | 83 | 30 | 2 |
| I would be willing to have another test if necessary. (As part of the Trial, you may still be contacted for a repeat Cytosponge test.) |
48 | 3 | 229 | 15 | 1185 | 80 | 26 | 2 |
*Items referring to negative aspects of patient experience were rephrased for this table using negative constructs to facilitate comparison between items.