Strategy |
The extent to which the organization has developed and implemented a strategic plan to achieve its goals and objectives [16] |
Strategic adaptability, strategic alignment, strategic focus |
Information technology capability |
The extent to which the organization has adopted and implemented information technology infrastructure, digital systems, technologies, and services [21] that are usable and effective [22] |
Information technology infrastructure, technical quality, systems and services |
Interoperability |
The extent to which data and information can be exchanged between systems within the organization, across care settings, and with patients, caregivers, and families [11] |
External interoperability, internal interoperability, semantic interoperability, syntactic interoperability |
Governance and management |
The extent to which the organization embraces leadership, policies and procedures, structures, risk management of quality and safety, integrated workflows, relationship building, and capacity building [23] |
Change management, data governance, leadership and management, risk management, standards, cultural values |
Patient-centered care |
The extent to which patients, caregivers, and families can actively participate in their health decisions, have access to information and health data, and cocreate services and service delivery [24] |
Patient empowerment, patient focus |
People, skills, and behavior |
The extent to which stakeholders (internal and external) are digitally literate and motivated to leverage technology [11,25] |
Education and training, knowledge management, individual competence, technology usage |
Data analytics |
The extent to which the organization uses data for effective decision-making for the organization, patients, and population health [1] |
Descriptive analytics, predictive analytics |