Table 2.

Overview of the 3 Themes and Associated Subthemes.

Themes	Subthemes patients and carers	Subthemes clinicians
Warmth and kindness	Personal attributes of staff Sense of being known Witnessing acts of kindness	Building trust Intention to create a positive therapeutic relationship
Deep listening	Importance of being listening to Listening facilitates engagement	Listening facilitates engagement Listen to the main complaint of the patient
Social connection in the process of treatment	Sharing lived experience of illness Making friendships	Strong social supports are important with chronic disease management