TABLE 5.

Correlations between variables.

	Initiation	Response speed	Compensation	Satisfaction	Trust	Attitudinal loyalty	Behavioral intention loyalty
Initiation	1.00
Response speed	0.77**	1.00
Compensation	0.69**	0.70**	1.00
Satisfaction	0.76**	0.81**	0.78**	1.00
Trust	0.67**	0.72**	0.80**	0.76**	1.00
Attitudinal loyalty	0.32**	0.41**	0.35**	0.39**	0.56**	1.00
Behavioral intention loyalty	0.64**	0.68**	0.77**	0.81**	0.77**	0.41**	1.00

All factor loadings were significant at the 0.001 levels.

**p < 0.01.