Table 3.
Satisfaction toward the GPP standards (n=388)
| GPP criteria | Very satisfied n(%) | Satisfied n(%) | Neutral n(%) | Unsatisfied n(%) | Very unsatisfied n(%) | Mean±SD | |
|---|---|---|---|---|---|---|---|
| Places and equipment domain | |||||||
| PE1# | There are preventive measures for drug allergy including warning signs and specific counting tray for antibiotics. | 251 (64.7) | 99 (25.5) | 31 (8.0) | 5 (1.3) | 2 (0.5) | 4.5±0.7 |
| PE2# | Drugs are displayed based by pharmacologic classification with tags. | 214 (55.1) | 133 (34.3) | 37 (9.5) | 3 (0.8) | 1 (0.3) | 4.4±0.7 |
| PE3# | The temperature at the pharmacy service area is appropriate. | 187 (48.2) | 147 (37.8) | 44(11.3) | 8 (2.1) | 2 (0.6) | 4.3±0.8 |
| PE4# | There is sufficient area for pharmacy services. | 145 (37.4) | 183 (47.1) | 53 (13.7) | 6 (1.5) | 1 (0.3) | 4.2±0.7 |
| PE5# | Drugs in display areas are concealed when pharmacists are not on duty. | 188 (48.5) | 126 (32.5) | 54 (13.9) | 14 (3.6) | 6 (1.5) | 4.2±0.9 |
| PE6# | There is a fire extinguisher. | 165 (42.5) | 118 (30.4) | 90 (23.2) | 10 (2.6) | 5 (1.3) | 4.1±0.9 |
| PE7 | There is a counseling table, separate from the dispensing area. | 137 (35.3) | 141 (36.3) | 89 (22.9) | 19 (4.9) | 2 (0.6) | 4.0±0.9 |
| PE8# | There is a weighing scale and height meter. | 152 (39.2) | 122 (31.4) | 97 (25.0) | 12 (3.1) | 5 (1.3) | 4.0±0.9 |
| PE9# | There is an automatic blood pressure monitoring device. | 143 (36.8) | 121 (31.2) | 106 (27.3) | 13 (3.4) | 5 (1.3) | 3.9±0.9 |
| Personnel domain | |||||||
| P1 | Pharmacists possess enough knowledge to provide services. | 262 (67.5) | 96 (24.7) | 25 (6.4) | 2 (0.6) | 3 (0.8) | 4.6±0.7 |
| P2 | A professional pharmacist license is obviously displayed. | 239 (61.6) | 100 (25.8) | 40 (10.3) | 6 (1.5) | 3 (0.8) | 4.5±0.8 |
| P3 | Pharmacists wear gowns as required by the pharmacy council. | 228 (58.8) | 114 (29.4) | 33 (8.5) | 6 (1.5) | 7 (1.8) | 4.4±0.9 |
| P4 | Other staff do not dress in a way that may misrepresent themselves as pharmacists. | 202 (52.1) | 116 (29.9) | 48 (12.4) | 9 (2.3) | 13 (3.4) | 4.2±1.0 |
| Quality control domain | |||||||
| QC1# | Expired drugs shall not be dispensed. | 281 (72.3) | 77 (19.8) | 26 (6.7) | 2 (0.6) | 2 (0.6) | 4.6±0.7 |
| QC2 | Drugs are of quality and standard. | 275 (70.9) | 88 (22.7) | 21 (5.4) | 4 (1.0) | - | 4.6±0.6 |
| QC3# | There are no illegal drugs. | 244 (62.9) | 114 (29.4) | 23 (5.9) | 6 (1.5) | 1 (0.3) | 4.5±0.7 |
| QC4 | There are preventive measures to detect expired drugs including colored stickers on drug packages. | 209 (53.8) | 111 (28.6) | 55 (14.2) | 8 (2.1) | 5 (1.3) | 4.3±0.9 |
| QC5 | Drugs are kept in the proper temperature, including refrigerator if required. | 142 (36.6) | 150 (38.6) | 80 (20.6) | 14 (3.6) | 2 (0.6) | 4.1±0.9 |
| Pharmacy service domain | |||||||
| PS1 | The patient’s essential information is comprehensively gathered as part of drug dispensing. | 261 (67.2) | 97 (24.9) | 26 (6.7) | 2 (0.6) | 2 (0.6) | 4.6±0.7 |
| PS2 | There are clear and complete drug instructions on labels. | 263 (67.8) | 95 (24.5) | 26 (6.7) | 4 (1.0) | - | 4.6±0.7 |
| PS3 | Liquors and cigarettes are not allowed. | 281 (72.3) | 78 (20.1) | 26 (6.7) | 2 (0.6) | 1 (0.3) | 4.6±0.6 |
| PS4# | Pharmacists remain on duty all through business hours. | 248 (63.9) | 91 (23.5) | 35 (9.0) | 8 (2.1) | 6 (1.5) | 4.5±0.9 |
| PS5 | There is clear and complete dispensing information on labels. | 242 (62.3) | 104 (26.8) | 34 (8.8) | 6 (1.5) | 2 (0.6) | 4.5±0.8 |
| PS6 | Pharmacists could respond appropriately to customer questions. | 252 (64.9) | 98 (25.3) | 32 (8.2) | 4 (1.0) | 2 (0.6) | 4.5±0.7 |
| PS7 | There are clear and complete drugstore contact information on labels. | 236 (60.8) | 99 (25.5) | 45 (11.6) | 5 (1.3) | 3 (0.8) | 4.4±0.8 |
| PS8 | There are no unethical drug advertising or promotional materials. | 228 (58.7) | 100 (25.8) | 52 (13.4) | 6 (1.5) | 2 (0.6) | 4.4±0.8 |
| PS9 | There are disease screening and referral services. | 215 (55.4) | 111 (28.6) | 49 (12.6) | 8 (2.1) | 5 1.3) | 4.3±0.9 |
| PS10# | Drugs shall not be dispensed if pharmacists are not available. | 193 (49.7) | 119 (30.7) | 50 (12.9) | 17 (4.4) | 9 (2.3) | 4.2±1.0 |
*# indicates the critical criteria in this domain.