Table 3.

Yelp differential language analysis topics associated with positive (5-star) labor and delivery reviews.

Yelp domain (determined by Yelp) and Yelp topic (topic terms)		Correlation, Pearson r	Example quote
Positive experience
	Top-notch care (excellent, received, care, top, notch, wonderful, attentive, amazing)	0.448	Thank you to the ENTIRE [hospital name] Pediatric unit. They have taken EXCELLENT care of our baby. Your attention and dedication was top notch. We greatly appreciate it....
Compassionate caring staff
	Grateful (amazing, team, wonderful, grateful, life, love, god, team, saved, bless, remember)	0.405	We are very blessed to have such an amazing team of nurses. The support and caring was priceless. We most likely will have baby 2 in here. If you looking for a happy medium between home-birth or hospital-birth, this place is the answer.
	Comforting (made, comfortable, feel, helpful, questions, friendly, caring, pleasant, attentive)	0.521	Both of my daughters gave birth at [the hospital] and raved about the care they got. The nursing staff is compassionate and very skilled!
	Bedside manner (great, bedside, dr, manner, awesome, kind, fantastic, sweet, tech, compassionate)	0.416	Delivered my first here. Clean, friendly, knowledgeable staff. Very attentive in Labor and Delivery and until we went home. Made the week long stay as comfortable as possible. Nurses had really good bedside manner. I would recommend this hospital to others.
	Professional/friendly staff (friendly, staff, professional, helpful, efficient, service, recommend, highly, courteous)	0.426	Excellent labor/delivery and postpartum experience. Every nurse we encountered was kind and caring. Highly recommended.
Clinical service
	Delivery experience (delivery, labor, baby, amazing, birth, wonderful, maternity, nicua, ward, helpful)	0.462	Maternity ward was awesome when I delivered my baby in October everyone was exceptional.
Facilities and amenities
	Modern and clean (facility, rooms, clean, friendly, helpful, nice, super, equipment, modern, beautiful)	0.444	This is hospital is one of the cleanest around! The maternity staff is excellent and so are the facilities!
	Hospital food (food, pretty, order, stay, cafeteria, menu, private, dinner, free)	0.380	I delivered my daughter here and absolutely love everything about this hospital from the warm staff, comfortable rooms and amazing kitchen menu for patient meals.

^aNICU: neonatal intensive care unit.