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User trust in automation after witnessing system failures
(A) Five possible trust trajectories over time. Notice that the default attitude toward automation is generally one of high trust that falls by some measure in response to seeing a system err. The vigilant user of AI recalibrates their initially unrealistic estimate of a system’s capabilities gradually, but not to the point where their attitude becomes aversive.
(B) The hypothesized role of transparency in trust calibration
