Table 2.
Consultation characteristics of community pharmacies (n = 673).
| 2014 | 2016 | 2018 | |
|---|---|---|---|
| Median waiting time before consultation, minutes (min–max) | 1.0 (0–29) | 2.0 (0–25) | 2.0 (0–26) |
| Median consultation time, minutes (min–max) | 3.0 (1–19) | 3.0 (1−20) | 4.0 (1–34) |
| in pharmacies that provided correct advice | 4.0 (1–19) | 3.0 (1–20) | 7.0 (1–34) |
| in pharmacies that provided incorrect advice | 2.0 (1−13) | 4.0 (1−10) | 3.0 (1–15) |
| Separate self-care counter: n (%) | 57 (8.5%) | 43 (6.4%) | 51 (7.6%) |
| Self-care advisor's job title visible on name plate: n (%) |
80 (11.9%) | 89 (13.2%) | 109 (16.2%) |
| Consultation with a colleague: n (%) | 85 (12.6%) | 71 (10.5%) | 137 (20.4%) |
| -consultation with a pharmacist: n (%) | 3 (0.5%) | 13 (1.9%) | 18 (2.7%) |
| Sufficient attention to privacy: n (%) | 433 (64.3%) | 470 (69.8%) | 406 (60.3%) |
| Queuing system in waiting area: n (%) | 113 (16.8%) | 138 (20.5%) | 140 (20.8%) |