Table 1. In-Person and Telehealth Ambulatory Encounters During the COVID-19 Pandemic for Continuously Enrolled Insured Members During July to December 2019 and 2020.
| Type of service | July to December | |
|---|---|---|
| 2019 | 2020 | |
| Total ambulatory encounters per enrollee, mean (SD) No.a | 2.46 (5.00) | 2.45 (5.24) |
| In-person ambulatory encounters per enrollee, mean (SD) No.a | 2.45 (4.99) | 2.04 (4.51) |
| Total encounters via telehealth, No. (%) | 365 372 (0.4) | 16 754 281 (16.8) |
| Video supported | 126 316 (34.6) | 13 350 610 (79.7) |
| Telephone | 219 831 (60.2) | 1 103 463 (6.6) |
| Other or unspecified | 19 225 (5.3) | 2 300 208 (13.7) |
| Enrollees with ≥1 ambulatory encounter of any kind, No. (%) | 24 909 306 (61.1) | 24 081 069 (59.1) |
| Enrollees with ≥1 telehealth encounter, No. (%) | 236 220 (0.6) | 5 743 718 (14.1) |
a
The large SD compared with the mean is attributable to many members with 0 encounters for the year and to the skewed data (few members in the right tail of the distribution with a large number of encounters).